Question 1

How do I log into the Web App?

Accepted Answer

To log into the Web App you will be provided with a user name and password. Please make sure you’ve provided your Full Name, Email Address and Mobile Number, in order to receive these log in details. Once you have your log in credentials please visit www.toughtrackermapping.com

Question 2

What can I see on the main dashboard page?

Accepted Answer

On the left hand side you can view a list panel of all the assets currently tracked. On the right hand side you see a map with asset marker pins, indicating the location of each asset.

Question 3

How do I see an asset in detail?

Accepted Answer

Choose any of the asset marker pins on the map, or from the list panel on the left hand side of the screen to view an individual asset’s overview page. This page allows you to perform a variety of action settings to any of the assets you have within your account.

Question 4

How do I change the name of the asset marker pin?

Accepted Answer

Select the asset marker pin (on the map or from the list panel). Select Details in the asset panel to see more details. You can edit the Name of the asset marker and upload an image to replace the pin on the map. Note that the Device ID and device number are fixed and cannot be changed.

Question 5

Can I change the image of the asset marker pin on the map?

Accepted Answer

Yes. Select the asset marker pin (on the map or from the list panel). Select Details in the asset panel to see more details. You can upload an image to replace the pin on the map. Note that the device number is fixed and is not replaced by the new image.

Question 6

How do I add assets onto the map?

Accepted Answer

Assets will be added to your account by your Tough Tracker distributor. You will be able to see them on the map once they have been logged into the system. It will be your responsibility to manage their settings and perform any changes if required.

Question 7

How do I change the contact details for the tracker?

Accepted Answer

Select the asset marker pin (on the map or from the list panel). Select Contacts & Notifications in the asset panel to edit existing contact details or create a new contact.

Question 8

How do I see where the asset has been?

Accepted Answer

Select the asset marker pin (on the map or from the list panel). Select History in the asset panel to see more details. Specify the start and end dates, to see historical check-in dates and times, notable events and location of the asset.

YOUR QUESTIONS

ANSWERED

How do I log into the Web App?

What can I see on the main dashboard page?

How do I see an asset in detail?

How do I change the name of the asset marker pin?

Can I change the image of the asset marker pin on the map?

How do I add assets onto the map?

How do I change the contact details for the tracker?

How do I see where the asset has been?

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